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O R D E R   P R O C E S S I N G

Current processing times are now at 10-15 business days from date of order due to our Black Friday sale.

If you ordered before the Holiday Joy Sale, your item will ship at our typical 9 - 10 business days from date of order.  

 

| Holiday Joy Sale - ORDER PROCESSING AND SHIPPING |

During Black Friday, we experience extremely high order volumeALL Holiday Joy sales are final. Our pieces are all made to order by hand from start to finish. While this may take longer than mass-produced items, the unique style and quality that results from our handcrafted pieces is a hallmark of our company. We promise that while it may take longer than ready-to-ship items, you will not be disappointed. 

Shipping is all handled by our carriers, we have no say or control over how quickly they may get to you during a high volume season. Please be patient with our carriers as they are experiencing high volume as well. Tracking info will be sent as soon as your order has left the shop and is in the hands of the carrier. 

We can provide a digital gift note for shipments that may not arrive before December 24th Pleas just let us know.

>>>EXPEDITED SHIPPING (overnight and priority) does not affect our order processing times.<<< 

Your order will still be made by hand, but expedited shipping will apply once the item is shipped.

As this has been stated on our checkout page, in your confirmation email, and here on our shipping page, we will not refund your order or shipping costs due to lack of understanding of the above mentioned. 

We DO NOT offer rush shipping during our Holiday Joy Sale. 

S T A N D A R D  S H I P P I N G  T I M E (orders placed before Holiday Joy Sale)

once your order has been processed it will be shipped via USPS with a tracking code according to the service you purchased.

we offer:

first class - delivered within the US in 3-5 business days.

2-3 day: delivered within 2-3 business days.

1 day: delivered within 1 business day.

***Please note expedited shipping orders (2-3 day and overnight shipping orders) do NOT affect processing time. The order processing timeframe under the section "ORDER PROCESSING" above still applies to your order. 

We will not refund your order or shipping costs due to lack of understanding of the above mentioned. 

I N T E R N A T I O N A L  S H I P P I N G

We ship internationally. We charge $15. It usually takes 1-3 weeks to arrive once your order has been processed. 

ALL fees incurred due to taxes + customs fees are due by the customer.

L O S T / S T O L E N P A C K A G E S

once your package leaves our studio it is in the hands of the United States Postal Service. If your package is lost or stolen in transit please contact your local Postal Office. They will assist you in recovering or refunding you for the lost package. Please contact hello@tljewelry.com and we will assist you in replacing your order.

T R A C K I N G  Y O U R  O R D E R

When your order has shipped you will receive an email with the tracking info.

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