Refund policy

REPAIRS

Please keep in mind that although our jewelry is meant for everyday wear, it is still fine jewelry and not invincible. We understand repairs are sometimes necessary, so we offer one complimentary repair within 30 days of your initial purchase. Additional repairs may be subject to a fee. Please contact hello@tljewelry.com for questions or assistance with a repair.

RETURNS & STORE CREDIT

We want you to be happy with your purchase. We gladly accept eligible returns within 30 days of receiving your order for store credit, provided the item is in brand-new, resalable condition.

Returns are eligible for store credit only. We do not offer refunds to the original form of payment for change-of-mind returns.

Please ship your return in a padded envelope to:

TERESSA LANE
Attn: Teressa Lane Return
2680 State Street
Carlsbad, CA 92008

Customers are responsible for return shipping fees. Original shipping charges are non-refundable.

Once your return is received, inspected, and approved, store credit will be issued for the eligible purchase amount, excluding shipping charges.

Final sale items are not eligible for return or exchange: personalized jewelry, gift cards, and sale items.

DAMAGED OR INCORRECT ITEMS

If you receive a damaged or incorrect item, please contact hello@tljewelry.com within 24 hours of receiving your order. Please include your order number and a photo of the damaged or incorrect item so we can help resolve the issue.

For any other questions, please email hello@tljewelry.com for assistance.