Refund policy
R E P A I R S
Please keep in mind, although our jewelry is meant for everyday wear, it is still fine jewelry and not invincible. We understand repairs are sometimes necessary so we offer 1 complimentary repair within 30 days of your initial purchase. Any additional repairs will have a fee. Please contact hello@tljewelry.com for additional questions or help with a repair.
R E F U N D S
We want you to be happy with your purchase and gladly accept returns for reimbursement within 30 days of receiving your order as long as the item is in brand new, resalable condition.
Please ship your return in a padded envelope to:
TERESSA LANE
Attn: Teressa Lane Return
2680 State Street
Carlsbad CA 92008
*You are responsible for all return shipping fees.
Your refund of the full purchase price less shipping charges will be applied to the original form of payment once your return is received, inspected and approved. Please note, depending on your bank, it could up to 10 business days for the credit to be seen on your account. Final sale items not eligible for return or exchange: personalized jewelry, gift cards, sale Items
If you receive a damaged or incorrect item please contact hello@tljewelry.com within 24 hours of receiving your order. Please include your order number along with a picture of the damaged or incorrect item.
For any other questions please email hello@tljewelry.com for assistance.